Administrator Guide
Knowledge Management
Build and maintain knowledge bases, files, and web pages for YouEx.ai agents.
Knowledge Management
The Knowledge area is where you prepare trusted content for agents.
It supports:
- Knowledge Bases
- uploaded Files
- managed Web Pages
Recommended workflow
- Create a knowledge base for a distinct use case.
- Upload high-trust source files.
- Add the public web pages the agent should reference.
- Review extraction and embedding status.
- Re-scrape or re-extract when the source content changes.
Best practices
- keep each knowledge base focused
- do not mix unrelated products or policies
- remove stale content instead of layering conflicting versions
- treat the knowledge base as the source of truth for factual answers